Call us on 1300 799 067


Get your ducks in a row before the end of financial year.

We help get unpaid invoices paid.

Get more cash in, without the stress of chasing poor-paying clients. We’re the debt collection agency trusted by tradies.



We help get unpaid invoices paid.

Call us on 1300 799 067


Get your ducks in a row before the end of financial year.





Get more cash in, without the stress of chasing poor-paying clients. We’re the debt collection agency trusted by tradies.

Contacting a Debtor | Debt Collection Help


16/01/2013

Communications with the debtor must always be for a reasonable purpose, and should only occur to the extent necessary. It may be necessary and reasonable for you to contact a debtor to:

  • give information about the debtor’s account
  • convey a demand for payment
  • accurately explain the consequences of non-payment, including any legal remedies available to the collector/creditor, and any service restrictions that may apply in the case of utilities (for example, electricity)
  • make arrangements for repayment of a debt
  • put a settlement proposal or alternative payment arrangement to the debtor
  • review existing arrangements after an agreed period
  • ascertain why earlier attempts to contact the debtor have not been responded to within a reasonable period, if this is the case
  • ascertain why an agreed repayment arrangement has not been complied with, if this is the case
  • investigate whether the debtor has changed their residential location without informing you, when there are grounds for believing this has occurred
  • sight, inspect or recover a security interest

or for other similar purposes.

You may also contact a debtor at the debtor’s request.

However, it is not reasonable or acceptable to contact a debtor to:

  • frighten or intimidate the debtor
  • demoralise, or exhaust the debtor
  • embarrass the debtor in front of other people

or for other similar purposes.


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Company Information

Brisbane: Level 5, 49 Sherwood Rd, Toowong QLD 4066 Po Box 341, Toowong QLD 4066

Melbourne: Level 14, 380 St Kilda, Rd Melbourne VIC 3004

Sydney: Level 13, 135 King St, Sydney NSW 2000

Perth: 45 Ventnor Ave West Perth, WA 6005

Professional Collection Services

PO Box 341, Toowong, QLD 4066

P: (07) 3831 5222

P: (07) 3831 5655